The following article may also be found in our Online Help area.

About the account security question

To ensure the security and privacy of your account, AOL LLC policy is to ask you to verify yourself prior to discussing any details about an account or before taking any action on an account. To offer you this level of security, we have implemented the Account Security Question. An Account Security Question is a question and answer you select for quick and easy verification.

Change your account security question

If you do not remember the answer to your Account Security Question, you can reset it online.

To reset your Account Security Question:
1. Go to http://bill.aol.com/, then sign in with your E-mail address and password.
2. Click the Forgot Account Security Question? link.
3. In the Account Security Question Reset window, type the word shown in the image, in the Word in Image: box, then click Next.
4. Enter your billing information.

• If you are an AOL user, please provide the billing information, then click Next.

• If you are a Web user, or an AIM only user, type your e-mail address in the Enter Your e-mail Address box, then click Submit. If you don't remember your e-mail address, please provide the Birth Date, Gender, and Zip Code, then click Submit.

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