AOL Help - Cannot view pictures on AOL® Mail

The following article may also be found in our Online Help area.

You may not be able to view pictures on AOL® Mail on the Web e-mail for any one of several reasons. After trying the first solution, check to see if you can view pictures in e-mail. If you are still unable to view pictures in e-mail, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft® Internet Explorer® is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Internet Explorer is Installed on My Computer.

Solutions

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Clear cache, cookies and history
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Check for attachments
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Try again later

Clear cache, cookies and history

Whenever you visit Web sites, they will store what is known as temporary Internet files and cookies on your computer to identify that Web site. Sometimes these temporary Internet files and cookies can cause the issue you are experiencing. Similarly your History list can also be a concern. The more days you have specified for pages to be saved on your history list, the more disk space is used on your computer. You can free up disk space by clearing this list.

To clear cache, cookies and history for Internet Explorer® 7.0:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select All Programs, then click Internet Explorer.
3. In the upper right, click the Tools menu, then click Internet Options.
4. In the General tab, in the Browsing history section, click the Delete button.
5. In the Temporary Internet Files section, click the Delete files button to clear the cache.
6. Click the Yes button to confirm.
7. In the Cookies section, click the Delete cookies button, to clear cookies.
8. Click the Yes button to confirm.
9. In the History section, click the Delete history button to clear history.
10. Click the Yes button to confirm.
11. In the lower right, click the Close button to close the Delete Browsing History window.
12. Click the X button in the upper right to close the Internet Options window.
13. In the upper right, click the X button to close the browser window.

To clear cache, cookies and history for Internet Explorer 6.0:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select All Programs or Programs, then click Internet Explorer.
3. Click the Tools menu, then click Internet Options.
4. In the General tab, in the Temporary Internet files section, click the Delete Files button to clear cache.
5. Click the OK button for confirmation.
6. In the Temporary Internet files section, click the Delete Cookies button to clear cookies.
7. Click the OK button for confirmation.
8. In the History section, click the Clear History button to clear history.
9. Click the Yes button for confirmation.
10. Click the OK button to close the Internet Options window.
11. Click the X button to close the browser window.

To clear the Mozilla® Firefox® cookies and cache:
1. Click the Start button, select All Programs or Programs, select Mozilla Firefox, then click the Mozilla Firefox icon.
2. In the toolbar, click theTools menu, then click Clear Private Data.
3. Click the Cache and Cookies boxes to place check marks in them, ensure the other boxes do not have check marks in them, then click the Clear Private Data Now button.
4. Click the File menu, then click Exit.

To clear the Netscape® Navigator 9.0 and above cookies and cache:
1. Click the Start button, select All Programs or Programs, select Netscape Navigator , then click the Netscape Navigator icon.
2. In the toolbar, click theTools menu, then click Clear Private Data.
3. Click the Cache and Cookies boxes to place check marks in them, ensure the other boxes do not have check marks in them, then click the Clear Private Data Now button.
4. Click the File menu, then click Exit.

To clear the Netscape® below 9.0 cookies and history:
1. Launch the Netscape® browser as you normally would.
2. Click the Tools menu, select Cookie Manager, then click Manage Stored Cookies.
3. Click the Remove All Cookies button.
4. Click the Close button.
5. Click the Edit menu, then click Preferences.
6. In the Category section, click History.

Note: If you do not find History in the Category section, click the arrow next to Navigator to find it.

7. Click the Clear History button.
8. Click the OK button.
9. Click the File menu, then click Exit.

Check for attachments

The picture may have been sent as an attachment rather than being embedded in the mail.

To check if the picture is an attachment, in the header of the e-mail, under the E-mail address of the person who sent you the e-mail, you would see a paper clip icon followed by the name of the files which contains the pictures.

Note: If the picture is an attachment, you will need to download the attachment to view the picture.

Try again later

The AOL Mail on the Web service is sometimes very busy and may experience temporary difficulties that can lead to delays or slow responses. It is also possible that some adjustments are being made to the area. AOL appreciates your patience during times when popular features may temporarily be unavailable.

To try again later, wait a few minutes, then try accessing the e-mail again.

Note: If the picture was embedded using another file format, such as TIFF, you may not be able to view it. Please ask the sender to resend the picture using the JPG or GIF file format.