AOL Help-I have forgotten the answer to my Account Security Question for AOL® Mail

The following article may also be found in our Online Help area.

The Account Security Question is a simple question and answer created by you, which AOL® uses to verify your identity and thereby protect your privacy.

Forgot the Answer to Your Account Security Question

If you forget the answer to your Account Security Question, you can either reset it online, or call AOL® Member Services at (888) 265-8003, to have it reset.

To reset your Account Security Question:
1. Go to http://bill.aol.com/, then sign in with your E-mail address and password.
2. Click the Forgot Account Security Question? link.
3. In the Account Security Question Reset window, type the word shown in the image, in the Word in Image: box, then click the Next button.
4. Enter your billing information.

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If you are an AOL user, please provide the billing information, then click the Next button.
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If you are a Web user, or an AIM user, type your e-mail address in the Enter Your e-mail Address box, then click the Submit button. If you don't remember your e-mail address, please provide the Birth Date, Gender, and Zip Code, then click the Submit button.

5. Click the Account Security Question: drop-down menu to open it, choose a question from the list, then click it.
6. In the Your Answer: box, type the answer to your security question.
7. In the Re-type Your Answer: box, re-type the answer to your security question, then click the Next button.
8. On the confirmation window, click the Continue button.

Forgot the Answer to Your Account Security Question

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