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E-mail attachments on AOL® Mail on the Web
Open and download attachments on AOL Mail on the Web
FAQs

E-mail attachments on AOL Mail on the Web

You can send total of 16 megabytes of attachments per e-mail, either as a single file or as a group of smaller files.

Note: The recipient must have software that is compatible with your files in order to open them. For example, if you send someone a WordPerfect® file, your recipient must have either the WordPerfect software or a word processing program capable of opening WordPerfect files. Also make sure the file is compatible with your recipient's computer; a Macintosh® machine may not be able to read some Windows® files, and vice versa.

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Open and download attachments on AOL Mail on the Web

When you receive an e-mail with an attachment on AOL Mail on the Web, you can open the attachment from the Web or save the file on your computer. E-mails that contain attachments are noted by a paper clip icon to the left of the e-mail in your New Mail box.

Note: File attachments may contain viruses that may cause your computer to run incorrectly or send out your password, so that someone else can access your account. The files may be presented as a picture, a game, or an electronic greeting. The best policy to keep your computer safe is to never open or download any attachment unless it is an expected file from someone you know, and to install and use software that helps to protect your computer from viruses and other online threats.

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FAQs

Attach a file to your e-mail
Attach multiple files to your e-mail
Open an attachment
Download an attachment

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Attach a file to your e-mail

If you attach a single file to your e-mail, it will not be compressed automatically. The recipient will not need any special decompression software to use the file.

To attach a file to your e-mail:
1. Go to http://www.aol.com.au/, click the Mail icon, then sign in using your AOL® E-mail address and password.
2. In the left panel click the Write Mail button.
3. Click the Attach File button.

4. In the Choose file window, click the Look in: drop-down menu to open it, navigate to the folder that contains the file you want to attach.
5. Double-click the file you want to attach.
6. Type the e-mail address in the To: box, write your e-mail, then click the Send button.

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Attach multiple files to your e-mail

If you attach multiple files, they will be zipped (compressed) into a single file by the AOL® service before they are sent out. The recipient of your e-mail will need to unzip the files after downloading them. If the recipient is signed on to the AOL® or CompuServe® software, the files will be unzipped automatically after sign off or upon download. If the recipient of your mail uses a different Internet Service Provider (ISP), they may need special software to unzip or decompress the files before viewing or using them.

To attach multiple files to your e-mail:
1. Go to http://www.aol.com.au/, click the Mail icon, then sign in using your AOL® E-mail address and password.
2. In the left panel click the Write Mail button.
3. Click the Attach File button.

4. In the Choose File window, click the Look in: drop-down menu to open it, navigate to the folder that contains the file you want to attach.
5. Double-click the file you want to attach.
6. Repeat steps 3-5 for each file you want to attach.

Notes:

• To detach files, place your mouse over the file name, then click the red X that appears.

• Ensure the file being sent is not open.

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Open an attachment

When you receive a message with an attachment, you can open the attachment from the Web. You will need to download the file if you want to open it outside of AOL Mail on the Web.

To open an attachment:
1. Open the e-mail which has the attachment.
2. Click the name of the attachment.
3. In the File Download window, click the Open button.

Note: You cannot open an attachment unless you have a program that can open it. For example, if an attachment is a Microsoft® PowerPoint® file, you must have PowerPoint software installed on your computer to open and view the file.

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Download an attachment

You can download an attached file to your computer if you want to keep the attachment or view it outside of the AOL® Mail on the Web window.

To download an attachment:
1. Open the e-mail which has the attachment.
2. Click the name of the attachment.
3. In the File Download window, click the Save button.
4. Navigate to the folder in which you want to save the file.
5. If you want to rename the file, in the File name: box, type the new name.
6. Click the Save button.

Note: You cannot open an attachment unless you have a program that can open it. For example, if an attachment is a Microsoft PowerPoint file, you must have PowerPoint software installed on your computer to open and view the file.

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