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On AOL® Mail on the Web, your folders are displayed in the Folder List box located to the left on the AOL Mail window. The list includes six system folders, and any personal folders you create.
About my folders
This folder is a special folder that allows you to permanently save messages online on the AOL® servers. You can store an unlimited number of e-mails and attachments. Personal folders are a handy way to organize your e-mails. You can create folders to store e-mails by subject, sender, or any other criteria that suits your needs. You can also rename and delete your personal folders.
The six system folders cannot be renamed or deleted. Each system folder has a specific purpose in the AOL® Mail on the Web system.
FAQs
Create a folder
Delete folders for AOL Mail on the Web
Save mail permanently to your saved mail folder
Rename folders for AOL Mail on the Web
Empty the contents of a folder using AOL Mail on the Web
Create a folder
You can create your own folders on your AOL® Mail on the Web account to help organize your e-mail. The new folder will be added to your My Folders list.
To create a folder:
1. On the AOL Mail window, select the My Folders folder, then click the Add link.
2. In the box that appears, type in a name for the folder.
3. Click the + button next to the box.
Note: The name of your folder can be any combination of letters and numbers. The name cannot begin with a space, %, or #, and it cannot contain \, :, *, ?, "", <, >, |, or %.
Delete folders for AOL Mail on the Web
Folders used on AOL Mail on the Web can be deleted to customize and organize your mail. You can delete a personal folder, but you cannot delete any of the system-generated folders. When you delete a folder, the contents are deleted immediately.
To delete folders:
1. Click the My Folders link.
2. Select the folder you would like to delete, then click the Edit link.
3. In the Edit Folder window, click the Delete link.
4. Click the OK button to confirm.
Save mail permanently to your saved mail folder
The Saved Mail folder is a special folder that allows you to permanently save messages online on the AOL servers. The Saved Mail folder is not stored on your computer, so it can be accessed from another computer when you sign on to the AOL service as a guest.
When your Saved Mail folder is approaching 2 GB in size, you will receive an automated e-mail or an alert asking you to verify the need for additional space. For verification purposes, enter the alphanumeric code displayed in the image box presented to you. This image verification helps prevent automatic processes (scripts) from compromising your account and abusing the mail storage system.
Note: If you do not see an image, please select the Can't see the image? link. This link provides an audio version of the alphanumeric code to enter for verification.
To save e-mail to the Saved Mail folder using AOL Mail on the Web:
1. Click the current folder in which the mail exists.
2. Click the box next to the mail to place a check mark in it.
3. Click the Action drop-down menu.
4. In the Move to: section, click the Saved Mail link
Rename folders for AOL Mail on the Web
AOL Mail on the Web allows you to personalize folders for ease of organizing your mail.
To rename a folder:
1. Click the My Folders folder.
2. Select the folder you wish to rename, then click the Edit link.
3. In the Edit Folder window, type the new name for the folder, then click the Save button.
Note: The following reserved characters are not allowed in folder names: \, :, *, ?, "", <, >, |, %. You can rename a personal folder, but you cannot rename any of the five system folders.
Empty the contents of a folder using AOL Mail on the Web
You can empty an entire folder with just a click when using AOL Mail on the Web. The following instructions will guide you through the steps to empty a folder using AOL Mail on the Web. When you empty a folder, the contents are deleted immediately. If a folder is already empty, the Empty Folder button will be greyed out.
To empty the contents of a folder using AOL Mail on the Web:
1. Click the My Folders button.
2. Select the folder you wish to empty, then click the Edit link.
3. In the Edit Folder window, click the Empty link.
4. Click the OK button.
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Last updated: Tue Oct 09 10:10:15 EDT 2007
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