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AOL Toolbar Help



The following article may also be found in our Online Help area.

You may get the message "One of the AOL Toolbar files is corrupted or invalid. Press to uninstall," if a local file is damaged or missing. To resolve this message, reinstall the AOL® Toolbar software.


Reinstall the AOL Toolbar Software


Reinstalling the AOL Toolbar software will restore any missing or damaged files.

To reinstall the AOL Toolbar software:
1. Go to http://www.aol.com.au/toolbar.
2. Click the Click to Download Now! button.
3. Follow the onscreen prompt to download and complete the installation.

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For additional support, please Contact Us.


The following article may also be found in our Online Help area.

You can drag and drop text from Internet Explorer® or most other Microsoft® product documents to the AOL® Toolbar 5.0 Search box.


Drag and Drop Text to the AOL Toolbar 5.0 Search Box

When you drag and drop text in the AOL Toolbar Search box, the search will begin automatically.

To drag and drop text to the AOL Toolbar Search box:
1. Click the text you want to drag and drop to highlight it.
2. Click and hold your left mouse button on the highlighted text, move your mouse to the search box, then release the button.


Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    AOL® Toolbar 5.0 Options 
  •
    About AOL® Toolbar 5.0 Search

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The following article may also be found in our Online Help area.


About AOL® Toolbar
Download the AOL Toolbar
FAQs

About AOL Toolbar

AOL Toolbar provides you with quick access to your favorite AOL® features like e-mail and instant message, easy and customizable search, and pop-up protection to enhance your Web browsing experience.

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Download the AOL Toolbar

To install the AOL Toolbar using Microsoft® Internet® Explorer:
1. Go to http://www.aol.com.au/toolbar or go to AOL® Keyword: AOL Toolbar on the AOL® software.
2. Under About AOL® Toolbar for Internet Explorer®, click the Click to Download Now! button.
3. Click the Open or Run button if prompted to commence the download, then follow the onscreen directions to complete the installation.

Note: If the Internet Explorer® window is open, please close and reopen it to activate the AOL Toolbar software.

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FAQs

System Requirements
Turn the AOL Toolbar On or Off
Search
E-Mail
Instant Message
Pop-up Blocker

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System Requirements

The minimum system requirements for installing and using the AOL Toolbar 5.0 software are:

  •
    Microsoft® Windows® XP, XP 64-bit, Microsoft Windows Vista™
  •
    Microsoft Internet Explorer® 6.0 or above

Note: Microsoft Windows 2000/Me/98 can use AOL Toolbar 3.1. AOL Toolbar software is not available on Mac®.

Back to FAQs


Turn the AOL Toolbar On or Off

You can turn off the AOL Toolbar 5.0 software temporarily without uninstalling it. You can turn it back on again at any time from your browser menus.


Turn Off or On the AOL Toolbar 5.0 software

To turn off or on the AOL Toolbar with Internet Explorer® 6.0 .
In the browser window, click the View menu, select Toolbars, then click AOL Toolbar.

To turn off or on the AOL Toolbar with Internet Explorer® 7.0:
In the browser window, click the Tools menu on the right side, select Toolbars, then click AOL Toolbar.


Notes:

  •
    A check mark next to AOL Toolbar in the Toolbars menu indicates that it is currently turned on. 
  •
    Turning off the AOL Toolbar will also disable the pop-up blocker.

Back to FAQs


Search

You can use the AOL Toolbar to search the Internet based on the text you type in the search box. You can even customize your search by limiting it to certain types of content.

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E-Mail

The AOL® Toolbar includes an icon to provide you with quick access to your AOL®, AIM®, or My eAddress e-mail. If you are already logged into your e-mail account or have authenticated via the AOL Toolbar, clicking the Mail button will take you straight to your mailbox.


To check your e-mail:
1. In the browser window, on the AOL Toolbar, click the Mail button.
2. In the Screen Name: box, type your screen name or your My eAdddress login.
3. In the Password: box, type the password to your e-mail account.
4. Click the Sign In button.

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Instant Message

To use the AOL Toolbar Instant Message (IM) feature, you must have AIM® software installed on your computer. You can use AIM software to send a link of the Web page you are viewing to other AOL or AIM users.

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Pop-up Blocker

The AOL Toolbar can block most Web page based pop-ups. You can customize the pop-up blocker to allow or block all pop-ups, or allow pop-ups from certain web sites.

Back to FAQs


Related Articles: 

  •
    AOL® Toolbar 5.0 Options 
  •
    AOL® Toolbar 5.0 Search 
  •
    Use the AOL® Toolbar 5.0 Pop-Up Blocker

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The following article may also be found in our Online Help area.


About AOL® Toolbar 5.0 Options
Access Your AOL Toolbar Options


About AOL Toolbar 5.0 Options

It's easy to configure the AOL Toolbar 5.0 software to suit your needs. AOL Toolbar 5.0 Options allows you to choose your toolbar's layout, search preferences, pop-up settings, add options, and clear your browsing footprints.

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Access Your AOL Toolbar 5.0 Options

To open the AOL Toolbar 5.0 Options window:
1. On the right side of the AOL Toolbar, next to the Sign In link, click the Toolbar Options icon, then click Options....
2. In the AOL Toolbar Options window, click the tab with the settings you want to adjust.
3. Adjust the desired settings, then click the Save button.


The options available under each tab are:


  •
    General: Lets you automatically check for AOL Toolbar updates and choose to show a confirmation screen when custom buttons are dropped onto the toolbar. 
  •
    Customize: Select buttons you would like to move or remove from your AOL Toolbar. You may also add a button from the AOL Toolbar Gallery.
  •   Search: You can select Show Search Button, Show Highlighter Button when searching, Turn Highlighting on by default, or Use Search history feature.
    You can even control what occurs when an item is selected from your search history. You can choose either Run the search right away, or Wait until the Enter key is pressed or the Search button is clicked.
  •   Pop-ups: Select whether you want to allow all pop-ups, block all pop-ups, or allow pop-ups from certain Web sites only.
    The Animated Media section of the Pop-up Controls tab allows you to select whether you want to allow all animated media or block animated media on certain Web sites. 
  •
    Privacy: Choose what data you would like cleared such as, Browsing history, Cookies, Browser Cache, Recent Searches, or Blocked pop-up list.

Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    New Features to AOL® Toolbar 5.0 
  •
    Installation and Uninstallation Questions about AOL® Toolbar 5.0

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The following article may also be found in our Online Help area.


About AOL® Toolbar 5.0 Search
FAQs


About the AOL Toolbar 5.0 Search

AOL Toolbar Search is an integrated feature of the AOL Toolbar through which you can quickly search the Web for any information that you need. Using AOL Toolbar Search, you can customize your search to look for pictures, audio, videos, shopping, news and more. To access AOL Toolbar Search, you will first need to install the AOL Toolbar. To download and install the AOL Toolbar, go to http://www.aol.com.au/toolbar or go to AOL® Keyword: AOL Toolbar on the AOL® software.

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FAQs

Customize Your Search
Search History
Clear Your Search History
Turn Off or Turn On Your Search History

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Customize Your Search

Using AOL Toolbar Search, you can specifically search the Web for information you need, images or pictures, audio files, video files, local information, and details on shopping and top news.


To customize your search:
1. In the Internet Explorer® window, on the AOL Toolbar, type a search term in the box labeled Enhanced by Google.
2. Click the small, blue down arrow to the left of the input field to access the menu of available categories.
3. Click the desired category to begin your search. Search results will be displayed in the browser window.


Note: If you do not specify a category for your search, the general Web Search will be chosen as default.

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Search History

A history of all the search terms you have used on AOL Toolbar Search is maintained for your future reference.

To access your search history, click the green drop-down arrow to the left of the Search button.

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Clear Your Search History

When you clear your search history, any record of your previous searches will be removed and a new history list will be started with your next search.


To clear your search history:
1. In the search box on the AOL Toolbar, click the small, blue down arrow to the left of the input field.
2. Click Clear Your Search History.

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Turn Off or Turn On Your Search History

By default your search history is turned on. You can turn it off if you want to by following these simple steps:
1. On the right side of the AOL Toolbar, next to the Sign In link, click the Toolbar Options icon, then click Options....
2. In the AOL Toolbar Options window, click the Search tab.
3. Click the Use Search history box to clear it, or to place a check mark in it if you wish to turn it back on.
4. Click the Save button.

Back to FAQs


Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    New Features of AOL® Toolbar 5.0 
  •
    AOL® Toolbar 5.0 Options

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The following article may also be found in our Online Help area.


You may not be able to see your AOL® Toolbar for one of two reasons. After trying the first solution, check to see if you can see the AOL Toolbar. If you are still unable to see the AOL Toolbar, continue to the next solution to resolve the issue.


Solutions


For Additional Support

Enable the AOL Toolbar

If the AOL Toolbar is disabled, it will not appear as part of the Internet Explorer toolbar.

To enable the AOL Toolbar in Internet Explorer® 6.0 and earlier:
On the browser window, click the View menu, select Toolbars, then click AOL Toolbar.

To enable the AOL Toolbar in Internet Explorer 7.0:
On the browser window, click the Tools menu on the right side, select Toolbars, then click AOL Toolbar.

Note: When enabled, a check mark will appear next to AOL Toolbar.

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Move the AOL Toolbar

If the AOL Toolbar is partially visible, it should be moved to its own line on the Internet Explorer toolbar.


To move the AOL Toolbar in Internet Explorer® 6.0 and earlier:
1. If the toolbars are locked, on the browser window, click the View menu, select Toolbars, then click Lock the Toolbars.
2. Click the separator next to the AOL® icon and drag it down to its own line.


To move the AOL Toolbar in Internet Explorer 7.0:
1. If the toolbars are locked, on the browser window, click the Tools menu on the right side, select Toolbars, then click Lock the Toolbars.
2. Click the separator next to the AOL® icon and drag it down to its own line.


Note: Your mouse arrow will turn into a double arrow when it is over the separator.

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For additional support, please Contact Us.


The following article may also be found in our Online Help area.


The message "Cannot find current version information" is displayed if a file is invalid or missing. To resolve this error message, reinstall the AOL® Toolbar software.


Reinstall the AOL Toolbar Software

Reinstalling the AOL Toolbar software will restore any missing or corrupted files.


To reinstall the AOL Toolbar software:
1. Go to http://www.aol.com.au/toolbar.
2. Click the Click to Download Now! button.
3. Follow the onscreen prompts to download and complete the installation.
4. Launch Internet Explorer® as you would normally. The AOL Toolbar will appear below the Internet Explorer Address bar.

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For additional support, please Contact Us.


The following article may also be found in our Online Help area.


You will receive the message, "Can't find uninstaller," if the uninstaller file is damaged or removed. To resolve the issue, reinstall the AOL® Toolbar software, then run the uninstaller again.


Reinstall and Uninstall the AOL Toolbar Software

Reinstalling the AOL Toolbar software will put a fresh copy of the uninstaller on your computer.


To reinstall and uninstall the AOL Toolbar software:
1. Go to http://www.aol.com.au/toolbar.
2. Click the Click to Download Now! button.
3. Follow the onscreen prompt to download and complete the installation.
4. On the right side of the AOL Toolbar, next to the Sign In link, click the Toolbar Options icon, select Help, then click Uninstall Toolbar....
5. Click the Uninstall button.
6. Click the Yes button when prompted to confirm the uninstallation.

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For additional support, please Contact Us.


The following article may also be found in our Online Help area.


This article is to assist you in uninstalling the AOL® Toolbar 5.0 and in verifying whether the AOL Toolbar 5.0 has been successfully installed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.


Uninstall AOL Toolbar

You can uninstall the AOL Toolbar 5.0 from the browser window.


To uninstall AOL Toolbar 5.0:
1. On the right side of the AOL Toolbar, next to the Sign In link, click the Toolbar Options icon, select Help, then click Uninstall Toolbar....

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Verify Installation

After downloading and installing AOL Toolbar 5.0, it will be listed in the Internet Explorer® Toolbar menu.

To verify installation of the AOL Toolbar 5.0 software for Internet Explorer® 6.0:
Click the View menu, select Toolbars, then determine if AOL Toolbar is listed.

To verify installation of the AOL Toolbar 5.0 software for Internet Explorer® 7.0:
Click the Tools menu, select Toolbars, then determine if AOL Toolbar is listed.


Note: A check mark next to AOL Toolbar indicates that it is enabled.


Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    New Features of AOL® Toolbar 5.0 
  •
    AOL® Toolbar Is Installed But Not Visible

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The following article may also be found in our Online Help area.


The AOL® Toolbar 5.0 software is configured to automatically check for updates. If you have turned that feature off, you can manually check for updates.


Manually Check for AOL Toolbar 5.0 Software Updates

When you choose to manually update the AOL Toolbar 5.0 software, it will first check if any updates are available.


To check for AOL Toolbar 5.0 updates:
1. On the right side of the AOL Toolbar, next to Sign In link, click the Toolbar Options icon, select Help, then click Check for Updates....
2. If an update is available, follow the onscreen prompts to download and install it. Otherwise, click the OK button.


Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    New Features to AOL® Toolbar 5.0 
  •
    AOL® Toolbar 5.0 Options

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The Microsoft® Pop-up Blocker installed with Windows® XP SP2 takes precedence over the AOL® Toolbar Pop-up Blocker. If you want to use the AOL Toolbar Pop-up Blocker, you will need to turn off the Microsoft Internet Explorer® Pop-up Blocker.


Turn Off the Microsoft Internet Explorer Pop-up Blocker

You can turn off the Microsoft Pop-up Blocker in either of two ways.

To turn off the Microsoft Pop-up Blocker from the Internet Explorer window:
In the upper right of the Internet Explorer window, click the Tools drop-down menu, select Pop-up Blocker, then click Turn Off Pop-up Blocker.


To turn off the Microsoft Pop-up Blocker from the Internet Options window:
1. On the Internet Explorer toolbar, click the Tools menu, then click Internet Options....
2. Click the Privacy tab.
3. In the Pop-up Blocker section, click the Block pop-ups box, or "Turn on Pop-up Blocker" box, to clear it
4. Click the OK button.

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For additional support, please Contact Us.


The following article may also be found in our Online Help area.


You may you may receive the message, "Unable to update the AOL® Toolbar," for one of two reasons. After trying the first solution, check to see if you can update the AOL® Toolbar software. If you are still unable to update the AOL Toolbar software, continue using the suggested solutions to resolve the issue.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.


Solutions


For Additional Support

Check the Connection With Your ISP

AOL Toolbar uses your existing Internet connection to receive the files needed to perform an update.

To check the connection with your ISP:
Enter the address for a Web page and verify whether you are able to access that Web page normally.

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Try Again Later

The AOL® service is temporarily unavailable to update your AOL Toolbar. Please try your request again at a later time. Thank you for your patience.


To try again later:
Wait a few minutes, then try updating the AOL Toolbar again.

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For additional support, please Contact Us.


The following article may also be found in our Online Help area.


System Requirements to Install and Use AOL® Toolbar 5.0

The minimum system requirements for installing and using the AOL Toolbar 5.0 software are:

  •
    Microsoft® Windows® XP, XP 64-bit, Microsoft Windows Vista™ 
  •
    Microsoft Internet Explorer® 6.0 or above.

Related Articles: 

  •
    Most Current Version of the AOL® Toolbar 
  •
    New Features on AOL® Toolbar 5.0 
  •
    Turn AOL® Toolbar 5.0 Off or On

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The following article may also be found in our Online Help area.


Most Current Version of AOL® Toolbar

The most current version of the AOL Toolbar is version 5.0. We recommend using the best version of the AOL Toolbar available for you with your system's specifications.

For users with Microsoft® Windows® XP, XP 64-bit, and Windows® Vista™ and Microsoft Internet Explorer® 6.0 or above, AOL Toolbar 5.0 is perfect for you and can match all of your toolbar needs.


Notes: 

  •
    For users with Microsoft Windows 2000/Me/98, we recommend using AOL Toolbar 3.1.
    This was the final version designed for use with those operating systems and will grant you the optimal experience. 
  •
    AOL Toolbar software is not available on Mac® systems.

Related Articles:

  •
    About AOL® Toolbar 5.0 
  •
    New Features on AOL® Toolbar 5.0 
  •
    Turn AOL® Toolbar 5.0 Off or On

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The following article may also be found in our Online Help area.


You may not be able to get the AOL® Toolbar menu in Internet Explorer® to display properly for any one of several reasons. Use the solution below to ensure that the Toolbar menu is properly displayed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.


Information You Need

You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.


Solutions


For Additional Support

Reset Internet Explorer's Toolbar Menu

Sometimes installing multiple toolbars in Internet Explorer can cause the toolbar menus to get mixed up. Both Internet Explorer and the AOL Toolbar have toolbar menus.


To view the AOL® Toolbar menu:
On the AOL Toolbar, right-click the mouse to display a menu of toolbars. Any toolbar with a check mark next to it is enabled.

To view Internet Explorer's toolbar menu using Internet Explorer 6.0 and earlier:
Click the Internet Explorer View menu, then click Toolbars. Toolbars with check marks next to them should be active.

To view Internet Explorer's toolbar menu using Internet Explorer 7.0:
On the right side of the AOL Toolbar, click the Tools menu, then click Toolbars. Toolbars with check marks next to them should be active.


If the toolbars from a toolbar menu don't correspond to the toolbars in the browser, you can fix this by following these simple steps:
1. On the right side of the AOL Toolbar, next to the Sign In link, click the Toolbar Options icon, select Help, then click Reset IE "Toolbar" Menu....
2. Click Yes if prompted.


To reset the Toolbars in Internet Explorer 6.0 and earlier:
1. On the browser window, click the View menu, select Toolbars, then click Customize....
2. Click the Reset button. The toolbar list will be automatically reset.
3. Click the X button in the upper right to close the Customize Toolbar window.


To reset the Toolbars in Internet Explorer 7.0:
1. On the browser window, click the Tools menu on the right hand side, select Toolbars, then click Customize....
2. Click the Reset button. The toolbar list will be automatically reset.
3. Click the X button in the upper right to close the Customize Toolbar window.

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Uninstall and Reinstall the AOL Toolbar

You can uninstall the AOL Toolbar 5.0 from the browser window.


To uninstall AOL Toolbar 5.0:
1. On the right side of the AOL Toolbar, next to the Sign In link, click the Toolbar Options icon, select Help, then click Uninstall Toolbar....


To reinstall the AOL Toolbar software:
1. Go to http://www.aol.com.au/toolbar.
2. Click the Download AOL Toolbar button.
3. Follow the onscreen prompt to download and complete the installation.

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For additional support, please Contact Us.


The following article may also be found in our Online Help area.


New Features of AOL® Toolbar 5.0
FAQs


New Features of AOL Toolbar 5.0

The new AOL Toolbar 5.0 offers several new features and customization options such as ability to log in automatically to your AOL® Mail or your AIM® service, view the e-mail you have in your mail box, and when you install the software, you will be asked if you want to make aol.com your default home page

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FAQs

Easy Sign in to the AOL® Service
View Your New Emails at a Glance
New AIM Full Service Button

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Easy Sign in to the AOL® Service

Signing on to the AOL service has never been easier! To log in and have access to your email and other personal features without losing the web page you are currently viewing, click on Sign In link on the right side of the AOL Toolbar. You will be prompted for your screen name and password to complete the login process.

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View Your New Emails at a Glance

If you are already logged into AOL® Mail on the Web, you can place your mouse cursor over the Mail button and click on the small red down arrow. This will display your newest emails subject line, time, and sender. Click on an e-mail or the Go To Mail button to open your Mailbox.

Note: If you have not logged in to AOL Mail on the Web, the box will instead prompt you to log in.

Back to FAQs


New AIM Full Service Button

We have added a shortcut to log into the AIM service to make your online communication experience more convenient. We now have several features under AIM button in the AOL Toolbar to allow faster one click actions. 


  •
    Send new IM: This link helps you to start a new instant message session with a friend or Buddy. 
  •
    IM This Page: You can click this link to send the web page you are currently viewing to a friend or Buddy. 
  •
    Buddy Feed This Page: This link is to set the web page to be listed in your RSS feed. 
  •
    Turn on away message: This link to set up your away message through the browser. 
  •
    Turn on 'browsing' away message: This link to set up a default away message to let people know you are browsing the web.
    You can edit the text from the edit link next to the Turn on 'browsing' away message link. 
  •
    Share AOL Toolbar with a Buddy: You can click this link to send the link to download the AOL Toolbar to a Buddy.

Back to FAQs


Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    AOL® Toolbar 5.0 Options 
  •
    AOL® Toolbar 5.0 Search

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The following article may also be found in our Online Help area.


You can turn off the AOL® Toolbar 5.0 software temporarily without uninstalling it. You can turn it back on again at any time from your browser menus.


Turn Off or On the AOL Toolbar 5.0 software

To turn off or on the AOL Toolbar on Internet Explorer® 6.0.
In the browser window, click the View menu, select Toolbars, then click AOL Toolbar.

To turn off or on the AOL Toolbar on Internet Explorer® 7.0:
In the browser window, click the Tools menu, select Toolbars, then click AOL Toolbar.


Notes:

  •
    A check mark next to AOL Toolbar in the Toolbars menu indicates that it is currently turned on. 
  •
    Turning off the AOL Toolbar will also disable the pop-up blocker.

Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    New Features to AOL® Toolbar 5.0 
  •
    Installation and Uninstallation Questions About AOL® Toolbar 5.0

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The following article may also be found in our Online Help area.


The AOL® Toolbar includes an icon to provide you with quick access to your AOL®, AIM®, or My eAddress e-mail. If you are already logged into your e-mail account or have authenticated via the AOL Toolbar, clicking the Mail button will take you straight to your mailbox.


Use AOL Toolbar to Access Your AOL, AIM or My eAddress E-Mail

To check your e-mail:
1. In the browser window, on the AOL Toolbar, click the Mail button.
2. In the Screen Name: box, type your screen name or your My eAdddress login.
3. In the Password: box, type the password to your e-mail account.
4. Click the Sign In button.

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Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    New Features to AOL® Toolbar 5.0 
  •
    AOL® Toolbar 5.0 Options

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The following article may also be found in our Online Help area.


About Pop-up Blocker in AOL® Toolbar
FAQs


About Pop-up Blocker in AOL Toolbar

The AOL Toolbar adds pop-up blocking functionality to your Internet Explorer. When you need pop-ups allowed for Web browsing, you can turn off the Pop-Up Blocker or customize the Pop-up Blocker controls to allow pop-ups from certain sites.


Notes: 

  •
    The Pop-up Blocker in the AOL® Toolbar software is a different piece of software that has slightly different behaviors than the AOL® Pop-up Controls in the AOL® software.
    The Pop-up Blocker settings in the AOL software are applied individually to each screen name on the account. Pop-up settings within the AOL Toolbar software will apply to any Web site that is accessed using the Internet Explorer software.

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FAQs

Turn the AOL® Toolbar Pop-up Blocker Off
Turn the AOL Toolbar Pop-up Blocker On
Allow Pop-ups From a Specific Web site
Block Pop-ups From a Specific Web site
CustomizeYour AOL Toolbar Pop-up Blocker

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Turn the AOL Toolbar Pop-up Blocker Off

On the right side of AOL Toolbar, click the Blocking Pop-ups icon, then click Turn Pop-up Controls Off.


Note: The Pop-Up Blocker icon will display a green light symbol over a white window to indicate that you have enabled pop-ups on all Web sites.

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Turn the AOL Toolbar Pop-up Blocker On

On the right side of AOL Toolbar, click the Allowing Pop-ups icon, then click Turn Pop-up Controls On.


Note: The Pop-Up Blocker icon will display a red circle with a slash symbol over a white window to indicate that all your Web pop-ups will be blocked.

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Allow Pop-ups from a Specific Web site

You can also customize the AOL Toolbar Pop-up Blocker settings to allow pop-ups from specific sites that you are currently visiting. This feature will only be available if you are currently blocking pop-ups from all Web sites.

To allow pop-ups from a specific Web site:
On the right side of AOL Toolbar, click the Allowing Pop-ups or Blocking Pop-ups icon, then click Allow Pop-up from .


Note: The Pop-Up Blocker icon will display a green light symbol over a yellow window to indicate that you have allowed Web pop-ups to display on the current Web site that you are viewing.

Back to FAQs


Block Pop-ups From a Specific Web site

You can also customize the AOL Toolbar Pop-up Blocker settings to block pop-ups from specific sites that you are currently visiting. This feature will only be available if you are currently allowing pop-ups from all Web sites.

To block pop-ups from a specific Web site:
On the right side of AOL Toolbar, click the Allowing Pop-ups or Blocking Pop-ups icon, then click Block Pop-ups from .


Note: The Pop-Up Blocker icon will display a red circle with a slash symbol over a white window to indicate that you have blocked Web pop-ups from the current Web site that you are viewing.

Back to FAQs


Customize Your AOL Toolbar Pop-up Blocker

You can manually adjust the settings for your AOL Toolbar Pop-up Blocker to allow pop-ups from specific sites.

To customize your AOL Toolbar Pop-up Blocker:
1. On the right side of the AOL Toolbar, click the Allowing Pop-ups or Blocking Pop-ups icon, then click Set Pop-up Controls Preferences.
2. Under Pop-Up Windows:, choose the Allow Web pop-ups from these sites: option by clicking it.
3. In the Allow Web pop-ups from these sites: box, type the Web site address for which you want to allow pop-ups.
4. Click the Add button.
5. Click the Save button.


Note: To remove a Web site from the list, in the large box, click the Web site address you want to remove to highlight it, then click the Remove button.

Back to FAQs


Related Articles: 

  •
    About AOL® Toolbar 5.0 
  •
    New Features to AOL® Toolbar 5.0 
  •
    Installation and Uninstallation Questions about AOL® Toolbar 5.0

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The following article may also be found in our Online Help area.


You will receive the message "You must have administrator rights for this computer in order to make these changes," if you attempt to upgrade the AOL® Toolbar software using a non-administrative account with Microsoft® Windows® XP or Windows Vista™. To resolve this error message, log in using the Administrator user name and password, then attempt to upgrade the AOL Toolbar software again.

Note: If you do not know the password for the Administrator account, contact either the computer administrator or the computer manufacturer for further assistance.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.


Log in as Windows Administrator, Then Upgrade

You must have administrator access on the computer to upgrade the AOL Toolbar software.


To log in as Windows Vista™ administrator, then upgrade:
1. Click the Start button, click the arrow next to the Lock the computer (requires password to unlock), then click Log Off.
2. Click the Administrator icon.
3. In the Password box, type the Windows administrator password, then tap the Enter key on your keyboard.
4. Launch Internet Explorer.
5. On the right side of AOL Toolbar, click the Toolbar Options icon, select Help, then click Update Toolbar....
6. Click the Yes button.
7. If a new update is available, follow the onscreen prompts to download and install it.


To log in as Windows XP administrator, then upgrade:
1. Click the Start button, click Log Off, then click the Log Off button.
2. Click the Administrator icon.
3. In the Type your password box, type the Windows administrator password, then tap the Enter key on your keyboard.
4. Launch Internet Explorer.
5. On the AOL Toolbar, to the left of the search box with the magnifying glass, click the small black down arrow, select Help, then click Update Toolbar....
6. Click the Yes button.
7. If a new update is available, follow the onscreen prompts to download and install it.

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