AOL Help-Unable to reply to email on AOL® Mail

The following article may also be found in our Online Help area.

You may not be able to reply to e-mail on the Web for any one of several reasons. After trying the first solution, check to see if you can reply to e-mail on the Web. If you are still unable to reply to e-mail on the Web, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.

Solutions

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Determine if Microsoft® Internet Explorer® 5.5 is being used
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Upgrade to Microsoft® Internet Explorer® 6.0
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Contact the software vendor

Determine if Microsoft Internet Explorer 5.5 is being used

This issue generally occurs while using Internet Explorer® 5.5.

To determine if Internet Explorer 5.5 is being used:
1. Click the Start button, select Programs, then click Internet Explorer.
2. Click the Help menu, then click About Internet Explorer.
3. In the About Internet Explorer window, next to Version:, determine if it shows 5.5.
4. Click the OK button.

Note: If you are using Internet Explorer 5.5, follow the next step to upgrade to Internet Explorer 6.0. If not, contact the Software Vendor.

Upgrade to Microsoft Internet Explorer 6.0

You can get the latest updates for your Windows operating system including Internet Explorer 6.0 by running Windows® Update.

Note: With Windows® Update, you can choose to install specific updates like Internet Explorer 6.0 or all the updates for the Windows operating system. If multiple updates or service packs are available, be sure to install them in the order they became available (for example, Service Pack 1 before Service Pack 2, etc.).

To upgrade to Internet Explorer 6.0:
1. Sign on to the AOL® service or connect to your Internet Service Provider as you normally would.
2. Click the Start button, select Programs, then click Internet Explorer.
3. Click the Tools menu, then click Windows Update.

Note: If this selection is missing, go to http://windowsupdate.microsoft.com/.

4. Follow the onscreen instructions to upgrade to scan for and install any applicable updates. You may be asked to restart your computer.

Note: It is important to use the Windows Update feature to maintain function and security of your operating system. Windows Update is not a service that is supported by AOL. If you run into any issues, we recommend that you contact the Windows Update support team on the Microsoft Website.

Contact the software vendor

If you are not using Internet Explorer 5.5, contact either the computer administrator or the computer manufacturer for further assistance.